Karl Denninger pulled the plug on his ATT/T-Mobile accounts, and details why in his latest post.
While running TV spots touting the joys of their brave new alliance, once again our friends at T go about their daily business of crewing customers to the wall. It's who they are, it's what they do. They will, sooner or later, go down the crapper, because they have obligations awaiting them that can't possibly be met. That's where the taxpayer comes in, to provide the safety net. But, that's another story for later.
Meanwhile, they alienated a customer whose opinions matter a lot, to a lot of people.
Does anyone at a place like T ever sit down and do the math that says:
'OK, we may make a few hundred bucks on this quarter's earnings, but we've pissed off a long-time customer in the process. What will that cost, since he'll never ever come back? His children and family will never be our customers for the next twenty years or so. He and his friends all go church, PTA, golf course, pub, and compare notes with one another. Our credibility gets dinged with, say, fifty potential customers every time we screw one over. Does this make sense for our business?'
OS drives a vintage 2000 Dodge pickup around his county--trash to dump, plants for the garden, golf clubs, etc. It's really been reliable, and even fun to tool around in. However, every one of those trucks around here from that same vintage were sent out of the factory with paint jobs that completely, utterly, failed. They look atrocious. And don't get OS started about the dealership, and the assholes at Mercedes-Benz credit who raped the family on the financing...OS now faces a decision in the next year--put some bucks into fixing up the old Dodge, or buy an F-150 or Toyota.
Notice what's not on that list of choices?
With a business culture like this, do we wonder why we struggle as an economy?
Showing posts with label Dodge. Show all posts
Showing posts with label Dodge. Show all posts
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