OS's dear friend, referenced a couple of days ago, finally arrived in the US. The ordeal began Saturday morning, and still hasn't ended.
She arrived in one city, her bags arrived in another...at least she's safe and in one piece.
It isn't that KLM does major things badly, it's just that they do all those thousand-and-one inane small things that allow Murphy to ride along with every passenger, and make every journey a crap-shoot.
There's a solution to this problem...but it would involve firing lots and lots of people.
OS won't be holding his breath.
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