So, I'm putting my kid on a plane to London, with three bags--'cuz he's moving there for a year to spend a gap year.
We step up to the United Airlines counter, knowing there will be a surcharge for the extra bag, but knowing that all bags are well under the weight limit. The website quotes extra bags at $125.
'That will be two hundred dollars please.'
What? I ask--nowhere does it quote $200 for one extra bag.
Oh, comes the reply, we do that by destination, and you have to call us to get a quote...
I hand over the card for my haircut, and grimly say, 'Well, at least he's not taking a guitar...'
The chirpy response: 'Oh you saw that video? We now use it as a training video!'
Words fail. They just fail.
They never made the guitar destruction right, never learned anything from the experience. But they do view the video for training, created at someone else's expense.
What do you think the odds are that I ever, ever, ever spend another penny voluntarily with United Airlines?
But, as a zombie company, it will never be allowed to fail, and join Braniff, Eastern and so many others on the ash-heap of business history.
No comments:
Post a Comment